Shipping & Returns

SHIPPING

Orders received before 10am between Monday - Friday will be dispatched the following business day. Orders received on a Saturday, Sunday or Public Holiday will be dispatched the next business day.

• Postage is free on all orders over $95. Anything under will be charged a flat rate of $9.95.
• Standard delivery - Parcels sent within Australia will be sent by Shippit (courier system) with tracking at no charge. Delivery will be within two business days after dispatch.
  
• Express delivery - Express Post may be selected for $24.95, and parcels will be sent within Australia by Shippit (courier system) for next business day delivery (if the order is received before 10am on a business).
• International delivery - International shipping (outside of Australia) for orders up to AUD$699 is $80. International shipping (outside of Australia) for orders over $700 is complimentary (standard post). Express is available upon request.

RETURNS

Returns, refunds & exchanges are accepted within 30 days of you receiving your order

• Returns and Refunds - customers can send the product back at their cost, along with proof of payment, within 30 days to receive a refund. All products must be in perfect condition. 
  
• Exchanges - customers can send the product back at their cost, along with proof of payment, within 30 days. All products must be in perfect condition. Once C+G has received and reviewed, they will post the new item once confirmed by the customer.
• If you would like to proceed with a return please contact our support team hello@carlottaandgee.com and include your order number. We will reply to you within 24 hours.